Last updated: 16th June 2026

1. Introduction

This Privacy Notice explains how I collect, use, store and protect your personal information when you visit my website or contact me through the website.

2. Who I Am

Data Controller: Cydney Shaffer

Email: hello@elevatetherapy.co.uk

Website: www.elevatetherapy.co.uk

As a sole trader, I am the data controller responsible for the personal information you provide through this website.

3. What Information I Collect

When you use the "Contact Me" page, I may collect:

• Your name

• Your email address

• Your telephone number (if provided)

• The content of your message

• Any other information you choose to provide

I may also automatically collect certain technical information when you visit the website, such as:

• IP address

• Browser type and version

• Device information

• Website usage information through cookies or analytics tools (where applicable)

4. Why I Collect Your Information

I collect and use your personal information to:

• Respond to enquiries and requests

• Communicate with you about services you have requested

• Provide information relevant to your enquiry

• Manage and improve my website and services

• Comply with legal or regulatory obligations

I will only use your personal information for the purposes for which it was collected.

5. Lawful Basis for Processing

Under UK GDPR, I rely on the following lawful bases:

Legitimate Interests

Where you contact me regarding my services, I process your information to respond to your enquiry and manage potential business relationships.

Consent

Where required, I will obtain your consent before sending marketing communications or processing information for specific purposes.

Legal Obligation

Where necessary, I may process personal information to comply with legal requirements.

6. Contact Form Notice

When you submit information through the Contact Me page:

• The information you provide will be used solely to respond to your enquiry.

• Please only provide information that is relevant to your enquiry.

• Do not submit sensitive personal information (such as health information, financial information, or special category personal data) unless specifically requested and necessary.

• Submission of the contact form does not create a contractual relationship.

7. How Long I Keep Your Information

I will retain personal information only for as long as necessary to:

• Respond to your enquiry;

• Provide services where requested;

• Meet legal, accounting, or regulatory requirements.

Enquiry information that does not result in a business relationship will generally be deleted within 3 months unless there is a legitimate reason to retain it longer.

8. Sharing Your Information

I do not sell your personal information.

I may share your information with trusted service providers who help me operate my business, such as:

• Website hosting providers

• Email service providers

• IT support providers

• Professional advisers (such as accountants or solicitors)

These providers are required to protect your information and process it only on my instructions.

I may also disclose information where required by law.

9. International Transfers

Where any service providers process personal information outside the United Kingdom, I will ensure that appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

10. Your Rights

Under data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Request restriction of processing

• Object to processing based on legitimate interests

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact me using the details provided above.

11. Cookies and Analytics

This website may use cookies and similar technologies to improve user experience and understand website usage.

Where required by law, you will be asked for consent before non-essential cookies are placed on your device.

Further information can be found in the website's Cookie Policy (if applicable).

12. Security

I take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and I cannot guarantee absolute security.

13. Complaints

If you are unhappy with how your personal information has been handled, please contact me first so that I can try to resolve your concerns. Inline with Data Protection Laws, I must acknowledge receipt of complaints within 30 days of receiving them, without undue delay, take appropriate steps to respond to complaints, including making appropriate enquiries, and keep people informed; and without undue delay, tell people the outcome of their complaints.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

14. Changes to This Privacy Notice

I may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.